Hannah Francis
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License Request Digest Email

Some Miro Enterprise customers manage licence requests through external tools such as Jira or ServiceNow. Miro records a request as soon as someone starts the licence request flow, even if they don’t go on to complete the request in the external tool. This means admins may not always see the full level of licence demand in the system they use to manage requests.

I designed and built a weekly digest email that surfaces recent licence requests, highlights those still pending, and gives admins a clear CTA to review and approve them.

Role
Design and Build

Desktop

The License Request Digest email on desktop, with a three-column requester table.

Mobile

The License Request Digest email on mobile, with each request stacked into a single block.

What Changed

  1. 01

    Make Hidden Demand Visible

    By showing how many licence requests were made each week, the digest gives admins a clearer picture of demand that may not be fully reflected in their external request tool.

  2. 02

    Make Request Counts Clear

    The email separates the number of requests made that week from the total number still pending, so admins can quickly understand what each figure represents.

  3. 03

    Give Admins a Clear Next Step

    A prominent View all pending requests CTA takes admins directly to the full request list in Miro, where they can review and approve outstanding requests.